Schwarzenbachweg 5, Feldberg 79868

07655-211

Ihr Urlaubsdomizil im Schwarzwald

General terms and conditions

Payment /Billing

  • Please pay the hotel bill in cash, with the EC Maestro card or credit card (VISA, Mastercard).
  • The invoice can be paid by bank transfer in Euros in advance.
  • The bill is to be paid no later than the day of departure.

Arrival / Departure

  • On the day of arrival, the hotel room is ready for occupancy from 1pm and the holiday apartment from 3pm.
  • On your departure day, the room must be vacated by 10.30am.
  • Please let us know if you intend to arrive after 6pm.

Cancellation Policy

  • It is a pity if a guest withdraws from the journey, has to postpone or has to leave prematurely. Therefore, please note that cancellations are only valid in writing.
  • Cancellations made up to 12 days before the date of arrival are free of charge. In the event of a possible cancellation or early departure, 80% of the room price will be taken care of.
  • There are no cancellation costs if the room can be rented to someone else.
  • We recommend that you take out a travel cancellation insurance that protects you from financial consequences, if you can not start your booked trip due to illness or accident.
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